Contact the MyFact team
A question about the software, about e-invoicing or about your account? Write to us: the people who build MyFact answer, not a call centre.
By email
Write to us at any time; we handle messages during our opening hours.
contact@myfact.ioThrough the form
Choose the subject of your request and describe your situation: the message comes straight to us. Give us an email address where we can reach you: that is where our reply will be sent.
- Hours
- 9:00 AM - 6:00 PM (GMT+1)
- Location
- France
For a quick answer
A few details save a round trip and shorten the reply time. Please include them in your first message:
- the email address of your MyFact account, if you have one;
- the number of the document concerned (invoice, quote or contract);
- what you were trying to do, and what happened instead;
- a screenshot of the error message, if there is one.
Already a customer
From your MyFact workspace, the Support section brings together a FAQ, an assistant and the same contact form: it is often the shortest route, because you are already signed in. For a question about an electronic invoice you sent, give us the invoice number: we can look up its status on the accredited platform.
Personal data
To exercise your rights over your data (access, correction, deletion, portability) or for any question about how it is processed, write to our data protection officer at dpo@myfact.io. We aim to reply within 30 days, and you can contact the CNIL, the French data protection authority, at any time. Our processing is described in detail in the privacy policy.
Partnerships, press and accounting firms
Are you an accountant, a software publisher or a journalist who would like to work with us or learn more about MyFact? Use the same address and choose “A partnership proposal” in the form: your message will reach the right person.